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Contact Mary Duggan:

To talk to Mary about an design or an order you want to place email: sales@contrarymary.co.uk
Alternatively you can fill out the enquiry form

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INFORMATION [opens in a pop up window]

Terms and Conditions

Placing Your Order

Returns and Refunds

Terms and Conditions

Terms and conditions
1. When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received your order.
2. In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this. You will not receive an e-mail confirming acceptance of your order, and there will be no contract between us.
3. Images of products on this website are for illustrative purposes only. Your goods are made by hand, to order and may vary slightly from the image shown on the website.
4. We have made every effort to display as accurately as possible the colours of our products that appear on this website. However, we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the actual goods.
5. By placing an order with us, you agree to and accept these terms, as well as our privacy policy and the terms of website use.

All of our items are made by hand, to order. It can take up to 30 days to complete an order, prior to posting it, particularly if it is a larger sterling silver piece which has to be hallmarked or at particularly busy times of year. If it is going to take longer than this, we will advise you when you place your order. However, most of the items on this site are completed and dispatched within a much shorter timescale.

Placing Your Order

Placing your order

1.You can use our website to place an order by completing the order form.
2. Postage charges will be shown prior to you confirming your order.
3. You will be required to pay for the goods in full at the time of ordering.
4. We use secure payment facilities for online purchases. You can pay for your order by Visa, Mastercard, Delta/Connect via PayPal.
5. All prices quoted on our website are in UK pounds.
6. Once your order has been confirmed, changes may not be possible as each piece is hand-made on order. If you want to make changes this may incur additional charges and delays.
7. We will confirm your order by email, and will also confirm posting and estimated delivery timescale when your item is posted.

We post all of our orders by Royal Mail tracked delivery, with customer's signature on receipt and will provide you with your unique tracking number.

Returns and Refunds

Returns and refunds

1. If, on receipt, there is a problem with the goods, please notify us by email or in writing providing details of the problem. Its helpful if you can provide us with a digital photograph of the problem as this normally saves you having to return the goods for inspection. We will deal with the matter in accordance with your legal rights.
2. If an exchange is necessary, this will be arranged without unreasonable delay and without charge. Replacement goods will not be dispatched until the original goods have been received by us and checked.
3. The cost of returning goods to us is your responsibility, however on inspection we will refund your reasonable postage costs, providing that the goods are found to be faulty. If the goods are not faulty, we will return them to you, however you will be required to cover our reasonable postage costs.
4. Within this time scale we will replace defective goods free of charge, at our discretion, providing that you have returned to us any faulty goods upon request.

This website is owned and operated by Mary Duggan, trading as ContraryMary Designs. If you need to contact us, please use the details below, or the Contact Me form on this site.

CONTACT INFO

Mary Duggan
Studio 4,
The Art House
Drury Lane
WAKEFIELD
WF1 2TE

Copyright 2012 Mary Duggan | All Rights Reserved | Design The Content Managers